Refund Policy

FrenchLensPhotography
Last updated: [Insert Date]

At FrenchLensPhotography, I understand that sometimes plans change. This refund policy outlines the terms under which refunds are offered for photo sessions.

1. Deposits

• All deposits are non-refundable, unless the session is canceled by me due to unforeseen circumstances (e.g., illness, emergency).

• Deposits secure your session date and time and cover initial preparation costs.

2. Cancellations

• Client cancellations made more than 48 hours before the scheduled session:
  → Full refund of any payment made beyond the deposit.
  → You may also reschedule at no extra charge.

• Cancellations made less than 48 hours before the session:
  → No refund, unless due to emergencies or exceptional circumstances, evaluated on a case-by-case basis.
  → Rescheduling may be offered depending on availability.

• No-shows (client fails to arrive without notice):
  → No refund will be given. The session is considered forfeited.

3. Photographer Cancellations

• If I must cancel the session due to illness, emergency, or conditions beyond my control, you will be offered:

  • A full refund or

  • The option to reschedule at a mutually convenient time

4. Weather Conditions

• In case of bad weather (for outdoor shoots), the session can be rescheduled at no cost.

• If rescheduling is not possible, a refund (excluding deposit) may be considered.

5. Refunds After Delivery

• Due to the nature of photography, no refunds are issued after images have been delivered, unless:

  • There is a technical failure (e.g., no usable photos due to equipment error), in which case a partial or full refund may be offered.

  • You are unsatisfied for a valid, documented reason, and no retouch or correction can be provided.

Questions?

For any refund-related questions or to discuss your situation, please contact:
📧 frenchlensphotography@gmail.com